Category: Case Study

Groq Ushers In a New AI Compute Paradigm: The Language Processing Unit
May 16, 2022

Feedback Needs to Create Action

Amazon Introduces AWS HealthScribe to Enhance Patient Medical Care
May 5, 2022

Elevating Engagement in Healthcare During a Pandemic

April 28, 2022

Building a ‘Personal Bank in a Digital Age’ With a 360-degree Customer View

April 28, 2022

Delivering a Personalized and Consistent Patient Call Center Experience

March 2, 2022

T-Mobile Capitalizes on Real-Time Feedback

March 2, 2022

Carnival Cruise Line Sets Sail with Verint

March 2, 2022

Holiday Inn Leverages Fast, Actionable Feedback to Safely Reopen Resorts

March 2, 2022

7-Eleven Improves Case Efficiency by Prioritizing Customer Feedback

Consumer attitudes about AI and CX
September 29, 2021

Reinvention Through M&A: Three Ireland’s Digital-led Approach to Achieve the Ultimate Seamless Omnichannel CX

September 22, 2021

Sprint: Transformation of Care and Commerce Functions Has Reduced Costs and Improved Customer Experience

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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