Tag: AI models

Five Layers of the AI Cake
May 4, 2026

Five Layers of the AI Cake

In our latest Market Brief, Five Layers of the AI Cake, completed in partnership with NVIDIA, Futurum Research examines AI as a five-layer infrastructure stack and explores what policymakers, investors,...
AI Is the Largest Infrastructure Buildout Ever—Are Investments Keeping Up
January 28, 2026

AI Is the Largest Infrastructure Buildout Ever—Are Investments Keeping Up?

Brendan Burke, Research Director at The Futurum Group, examines Jensen Huang’s view of AI as the largest infrastructure buildout in human history and why value is shifting to the application...
August 5, 2025

Amazon Q2 FY 2025 Revenue Tops View; Profit Outlook Disappoints Street

Olivier Blanchard and Brad Shimmin at Futurum examine Amazon’s Q2 FY 2025 results, spotlighting strong retail and ad growth, mixed AI progress, and AWS margin compression amid intensifying cloud competition...
July 23, 2025

Building the Right Data Architecture: Learn how to fine-tune AI models, host them securely, and train them on proprietary data sets.

Doug Oathout and Peter Lillian join Keith Townsend to discuss optimizing AI architecture, leveraging NVIDIA’s computing and Lenovo’s AI solutions....
The Main Scoop, Episode 27: Evolving DEI Strategies in the Tech Sector
October 1, 2024

The Main Scoop, Episode 27: Evolving DEI Strategies in the Tech Sector

Dr. Gloria Chance, CEO of The Mousai Group, joins hosts Greg Lotko and Daniel Newman to discuss evolving DEI strategies in tech, emphasizing the role of diverse perspectives in creating...
Salesforce Debuts Einstein Service Agent
July 17, 2024

Salesforce Debuts Einstein Service Agent

Keith Kirkpatrick, Research Director with The Futurum Group, covers Salesforce’s Einstein Service Agent, which is designed to help improve self-service and agent-driven support experiences by leveraging AI and automation....
Salesforce Announces Asset Management Tools Powered by Analytics AI
June 10, 2024

Salesforce Announces Asset Management Tools Powered by Analytics AI

Keith Kirkpatrick, Research Director with The Futurum Group, covers Salesforce’s new asset-management enhancements, and discusses how these tools are integral to the company’s success in the competitive manufacturing and industrial...
Deconstructing Generative AI - Six Five On the Road, with Pegasystems
May 17, 2024

Deconstructing Generative AI – Six Five On the Road, with Pegasystems

In this episode of Six Five on the Road, Futurum Group Enterprise Applications Research Director Keith Kirkpatrick speaks with Peter van der Putten, Director of the AI Lab at Pegasystems,...
Generative AI’s Current State, Challenges, and Industry Adoption
November 16, 2023

Generative AI’s Current State, Challenges, and Industry Adoption

Keith Kirkpatrick, Research Director at The Futurum Group, speaks with Ken Parmelee, Pegasystems’ senior director of intelligent automation strategy, about the generative AI landscape, key market issues, and Pega’s new...
Zendesk AI Enhances AI Tools for Bots and Agent-Driven Interactions
October 11, 2023

Zendesk AI Enhances AI Tools for Bots and Agent-Driven Interactions

Keith Kirkpatrick, Research Director at The Futurum Group, covers Zendesk’s generative AI announcements and discusses how the company’s focus on delivering intelligent automation helps customers quickly realize cost savings and...
SugarCRM Unveils Generative AI for Sales, Marketing, and Service
October 11, 2023

SugarCRM Unveils Generative AI for Sales, Marketing, and Service

Keith Kirkpatrick, Research Director at The Futurum Group, covers SugarCRM’s generative AI announcements and highlights the company’s five-layer approach to deploying the technology responsibly and effectively....

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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