Tag: Analytics & AI

Salesforce Debuts Einstein Service Agent
July 17, 2024

Salesforce Debuts Einstein Service Agent

Keith Kirkpatrick, Research Director with The Futurum Group, covers Salesforce’s Einstein Service Agent, which is designed to help improve self-service and agent-driven support experiences by leveraging AI and automation....
PegaWorld iNspire Focuses on Enabling the Autonomous Enterprise
June 14, 2024

PegaWorld iNspire Focuses on Enabling the Autonomous Enterprise

Keith Kirkpatrick, Research Director with The Futurum Group, covers PegaWorld 2024 and discusses the key insights and news to come out of the company’s user conference....
Salesforce Announces Asset Management Tools Powered by Analytics AI
June 10, 2024

Salesforce Announces Asset Management Tools Powered by Analytics AI

Keith Kirkpatrick, Research Director with The Futurum Group, covers Salesforce’s new asset-management enhancements, and discusses how these tools are integral to the company’s success in the competitive manufacturing and industrial...
CX Research from Cloudera, Verint, Talkdesk, Stanford, and Kore.ai
November 21, 2023

CX Research from Cloudera, Verint, Talkdesk, Stanford, and Kore.ai

Alex Gaw, contributing analyst at The Futurum Group, provides a roundup of new and recent CX research findings from Cloudera, Verint, Talkdesk, Stanford University, and Kore.ai....

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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