Vertical: Retail

Adobe CX Enterprise CoWorker is Ready. Is the Enterprise?
July 13, 2026

Adobe CX Enterprise CoWorker is Ready. Is the Enterprise?

Nick Patience, VP & Practice Lead for AI Platforms at The Futurum Group, examines Adobe's CX Enterprise Coworker bet at Summit London, and the gap between the vision and where...
Salesforce's Agentforce Commerce Pushes Agentic AI From Hype to Retail Revenue Reality
June 24, 2026

Salesforce’s Agentforce Commerce Pushes Agentic AI From Hype to Retail Revenue Reality

Keith Kirkpatrick, Vice President & Research Director, Enterprise Software & Di at Futurum, Salesforce's Agentforce Commerce shifts agentic AI from hype to results, with retailers deploying shopper agents achieving 59%...
Breaking Data Gravity: Google’s Play for a Composable Agentic Ecosystem
May 22, 2026

Breaking Data Gravity: Google’s Play for a Composable Agentic Ecosystem

Brad Shimmin at Futurum unpacks the data announcements from Google I/O 2026, exploring how the Antigravity platform and open protocols drive an evolution away from monolithic data architectures and toward...
Precision Over Prose: Why SAP Knowledge Graph is the Secret to Production-Ready AI
May 14, 2026

Precision Over Prose: Why SAP Knowledge Graph is the Secret to Production-Ready AI

Brad Shimmin, VP and Practice Lead at The Futurum Group, explores SAP’s major data-centric announcements at Sapphire 2026. He analyzes how the new SAP Knowledge Graph and SAP-RPT-1.5 aim to...
Tableau Dismantles the BI Dashboard With a Graph-Powered Leap Into Headless, Agentic Analytics
May 7, 2026

Tableau Dismantles the BI Dashboard With a Graph-Powered Leap Into Headless, Agentic Analytics

Brad Shimmin, Research Director at Futurum, analyzes Tableau’s leap to agentic analytics, leveraging a Knowledge Engine grounded in 33 million semantic models to drive autonomous, closed-loop enterprise actions....
Can SAP Finally Kill the ETL Monster? The Dremio and Prior Labs Acquisition Explained
May 6, 2026

Can SAP Finally Kill the ETL Monster? The Dremio and Prior Labs Acquisition Explained

Brad Shimmin, analyst at Futurum, analyzes SAP's major move to acquire Dremio and Prior Labs. This strategic play addresses the core challenges of enterprise data fragmentation and specialized AI reasoning...
Snowflake's SnowWork Targets the Gap Between Data Insight and Business Action
March 25, 2026

Snowflake’s SnowWork Targets the Gap Between Data Insight and Business Action

Brad Shimmin and Nick Patience explore Snowflake’s Project SnowWork and how the Agentic Enterprise Control Plane turns the AI Data Cloud into a "system of action" for autonomous workflows across...
Will Salesforce’s Cimulate Acquisition Redefine AI-Driven Product Discovery
February 11, 2026

Will Salesforce’s Cimulate Acquisition Redefine AI-Driven Product Discovery?

Keith Kirkpatrick, VP and Research Director at Futurum, shares his insights on Salesforce's acquisition of Cimulate: A bold move to integrate AI-powered, intent-driven product discovery into Agentforce Commerce, challenging rivals...
Can Workday’s AI-Driven Frontline Suite Disrupt WFM for Retail and Hospitality
February 6, 2026

Can Workday’s AI-Driven Frontline Suite Disrupt WFM for Retail and Hospitality?

Keith Kirkpatrick, VP & Research Director at Futurum, shares his insights on Workday’s push to enhance frontline workforces through agentic technology, particularly in retail, transportation, and hospitality....
Qualcomm Unveils Future of Intelligence at CES 2026, Pushes the Boundaries of On-Device AI
January 16, 2026

Qualcomm Unveils Future of Intelligence at CES 2026, Pushes the Boundaries of On-Device AI

Olivier Blanchard, Research Director at Futurum, shares his/her insights on Qualcomm’s CES 2026 announcements, which highlight both the breadth of Qualcomm’s Snapdragon and Dragonwing portfolios, and the velocity with which...
GitLab’s Salvo in the Agent Control Plane Race
January 16, 2026

GitLab’s Salvo in the Agent Control Plane Race

Mitch Ashley, VP and Practice Lead, Software Lifecycle Delivery at Futurum, analyzes how GitLab’s GA Duo Agent Platform positions the DevSecOps platform as the place where agent-driven delivery is controlled,...
Dynatrace Brings Feature Management Into the Observability Control Plane
January 15, 2026

Dynatrace Brings Feature Management Into the Observability Control Plane

Mitch Ashley, VP and Practice Lead for Software Lifecycle Engineering at Futurum, analyzes how Dynatrace’s move to native feature management inside observability enables agent-driven delivery, tighter release control, and runtime...

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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